Activebusiness-operations
Computer Repair / Technical Support Workflow
Technical triage, repair estimation, service tracking, and client communication system.
Google SheetsApps ScriptZapierEmail automation
Context
A computer repair service needed to systematize their workflow from customer contact through repair completion.
The Problem
Inconsistent tracking, unclear status updates, manual follow-up, and no systematic estimation process.
The Solution
Built a workflow system covering triage, estimation, repair tracking, and client communication.
Implementation
- •Initial triage questionnaire
- •Repair estimation logic
- •Status tracking dashboard
- •Client notification system
- •Completion workflow
- •Follow-up automation
Features
Automated status updatesEstimation templatesRepair trackingClient communicationReporting dashboard
Outcome
Systematic approach to repair workflow with clear status visibility and automated client communication.
Efficiency
Reduced manual status updates by 70%
Impact
Clear customer communication pathway
Related
Skills Used
IT Support, Diagnostics & InfrastructureBackend, Databases & APIsAutomation & AI-Assisted Workflows
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